Course curriculum

    1. Land Acknowledgement

    2. Importance of Experience

    3. Experience is everything: Here's how to get it right

    1. Agenda

    2. Exceptional Experience

    3. Our Tourism Service Goals

    4. Exceptional Visitor Service

    5. Customer Service

    6. Making guests feel Welcome

    1. Pre-Trip Customer Expectations

    2. Providing Information

    3. United Breaks Guitars Overview

    4. United Breaks Guitar

    5. Providing Exceptional Service Overview

    6. Providing Exceptional Service

    7. Bad Customer Service

    8. Example of Bad Customer Service

    1. Customer Service Skills

    2. Skill # 1: Interpersonal Communication

    3. Importance of Culture Overview

    4. Why is Culture Important?

    5. Skill # 1: Interpersonal Communication (cont'd)

    6. Skill # 2: Empathy

    7. The Power of Your Positive Energy Overview

    8. The Power of Your Positive Energy

    9. Skill # 3: Problem-Solving

    10. Think through a problem

    11. Skill # 3: Problem-Solving (cont'd)

    1. Cape Breton Island Best Practices

    1. Skills Recap

About this course

  • Free
  • 35 lessons
  • 0.5 hours of video content

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